Refund policy

At Jennifer Wing Art, I want you to love your purchase.

Prints (Made to Order) All prints are produced to order and are therefore exempt from the 14-day cancellation right under the Consumer Contracts Regulations 2013. Cancellations must be requested within 24 hours of placing your order, before production begins.

Original Artworks In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving an original artwork. To exercise this right, please contact me within 14 days of delivery at jen@jenniferwingart.co.uk.

Returns will only be accepted where:

• The artwork is returned in its original condition, unhandled beyond reasonable inspection
• The artwork is returned in its original packaging
• The artwork shows no signs of having been copied, photographed for commercial use, or tampered with
• Return postage is fully insured and tracked, at the buyer's expense

I reserve the right to refuse a refund if the returned artwork shows any signs of damage, alteration, or misuse.

Damaged or Faulty Items If any order arrives damaged or faulty, please contact me within 48 hours of delivery at jen@jenniferwingart.co.uk with a photo of the damage and your order number. I'll arrange a replacement or full refund as quickly as possible.

For any questions, please get in touch — I'm always happy to help.

For shipping information, please see our Shipping Policy.